Frequently Asked Questions

For Artists

How do I get my music in a pack?

While the process of choosing which songs and artists are included in Panoplay packs varies depending on what type and quality of music has been submitted, there are a few requirements you must meet:

  • You must own the rights to your music
  • You must have the ability to grant us redistribution rights to the music you submit
  • You must have digital copies of your music

Have you met all those? AWESOME! Fill out the form here to apply!


Downloading Music

How do I download music?

Well, first you have to buy it! Assuming you've done that, go to your collection (or open the unique pack URL emailed to you if you purchased without an account).

Music file types

The default download format is MP3. If you want to listen on your phone, tablet, computer, or pretty much any other device, this is the option you'll want. The default option, MP3 v0, uses VBR (variable bitrate). If you're on a super duper (VERY) old device this might cause issues. If it does, such as the song not playing correctly, just download the MP3 320 version.

Other download options you have are:

  • MP3 320
  • FLAC
  • Ogg Vorbis

Here's some nice reading if you want to learn more.

Lossless

For those looking for lossless versions of songs, you're in luck! If you purchase a tier that grants you high quality and lossless downloads of all purchased tracks, then you can download any purchased song from that pack in FLAC format. What is lossless? Basically, it means the audio is compressed in (in our case) FLAC format without any loss in quality. Curious what devices will play FLAC files? Here ya go!


Locating Past Purchases

I purchased with a Panoplay account:

All packs you've purchased will appear in your collection.

I didn't purchase with an account:

Links to all pack downloads should have been emailed to you when you purchased. If not, let us know.


Payment Options

Stripe

Stripe is the best way to accept payments online and in mobile apps. Thanks to Stripe, we don't ever touch your payment information on our website! This means your information is secure from the time you enter it until the time it is no longer needed after the purchase is complete.

More information on Stripe here.

Paypal

Paypal is an American company operating a worldwide online payments system. Online money transfers serve as electronic alternatives to traditional paper methods like checks and money orders.

More information on Paypal here.


Contact Us

I have questions / comments / concerns / music / want to say hello!

Awesome! We read every email and love hearing what you have to say. Fill out the form here and we'll get back to you!

I'm an artist and want to apply

Cool! Check out the artists section of our FAQ.

Social Media?!

Of course, we're hip! We're fashionable! We're...nevermind, here ya go: